Silky Quilt

We want you to be completely satisfied with your purchase! If you are not entirely happy with your double bed bed cover, we offer an easy return and refund policy.

Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• The bed cover must be unused, unwashed, and in its original packaging with all tags attached.
• For hygiene reasons, we cannot accept returns on products that have been used or damaged post-delivery.

Return Process

• Contact Customer Support: Initiate a return by contacting our customer support team at [Customer Support Email] or calling [Customer Support Number] with your order details.
• Return Authorization: Once your return request is approved, you’ll receive a return authorization and instructions on how to send your item back.
• Shipping Back the Item: Pack your item securely in the original packaging and return it using the shipping label provided.

Refunds

• Refund Eligibility: Once we receive and inspect the returned item, you’ll be notified of the approval or rejection of your refund.
• Refund Process: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
• Partial Refunds: In certain cases, partial refunds may be granted (e.g., if the item shows minor signs of wear that affect resale value).

Exchanges

We currently do not offer direct exchanges. To get a different color or pattern, please return the unwanted item and place a new order for the desired product.

Non-Refundable Items

Items not in their original condition or returned beyond the 30-day return window will not be eligible for refunds.

Shipping Costs

• Return Shipping: If the return is due to our error (e.g., defective or incorrect item), we will cover the return shipping costs.
• Customer Responsibility: For all other returns, customers are responsible for return shipping costs, which will be deducted from the refund amount if a prepaid shipping label is provided.

For questions or assistance, please reach out to our customer support team.

We aim to make your shopping experience smooth and reliable. Read below for details on our shipping process, rates, and delivery timelines.

Shipping Options & Delivery Times

• Standard Shipping: Delivered within 5-7 business days from the date of order processing.
• Express Shipping: Delivered within 2-3 business days from the date of order processing.
• Free Shipping: We offer free standard shipping on all orders above [Amount Threshold].

Order Processing

• Orders are processed and shipped within 1-2 business days of payment confirmation.
• You’ll receive a confirmation email with tracking details once your order is dispatched.

Shipping Rates

• Standard Shipping: $X per order (waived on orders above [Amount Threshold]).
• Express Shipping: $X per order.

Tracking Your Order

Once your order has shipped, you’ll receive a tracking number via email to monitor your package’s journey. Simply enter the tracking number on our [Track Your Order] page to view real-time updates.

Important Information

• Please ensure that the shipping address provided is accurate to avoid delays.
• Orders cannot be canceled or changed once they are processed and dispatched.
• In case of unforeseen delays (e.g., weather issues or carrier delays), we will notify you promptly.

Questions or Concerns?

Feel free to reach out to our customer support team at sootkala06@gmail.com. We’re here to help!

This shipping section can be customized further based on specific shipping partners, regions, or service features. Let me know if you want to add more details!